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Frequently Asked Questions

Dear valued patrons,

The safety of artists, guests, and employees is our top priority. We will follow all local/national mandates & CDC guidelines*. Safety requirements for each event can be found on each individual event page. Please check the events you are interested in attending for any requirements HERE.

*Safety requirements and procedures are subject to change based on local & federal regulations and/or mandates, as well as artist request.

We strongly recommend that every patron follow the preventative guidelines provided by the Centers for Disease Control (CDC). If you are experiencing any of the symptoms listed on the CDC.gov website, please be courteous of others & stay home.

Private events will follow all local/national mandates & CDC guidelines* and any preferences of those in charge of the event.

If you have questions, please don’t hesitate to email us at info@thetrumankc.com.

Thank you!

FAQs

FAQs

Where is the venue located?

The Truman is located at 601 E Truman Rd Kansas City, MO 64106.

I want to rent The Truman for an event. Is that possible?

Yes! We have flexible rental options based on the size of your event. We have more info on our Special Events page. Also, feel free to reach out to our Event Director for a tour and specific rental information.

How can I purchase tickets for a show?

Tickets can be purchased:

  • Via our Tickets page or axs.com
  • At our Box Office – open Fridays 10am-4pm and one hour before door times on show days.

*Most events have a reduced service fee ($2 per ticket) added to in person sales.

I am disabled or unable to stand for long periods of time. Can I still enjoy a show?

Absolutely! We have a dedicated ADA section near the front of the stage where anyone (and a guest) physically needing to sit during a show is welcome. Just let our friendly staff know once you arrive that you need to be seated in this section and they will be happy to direct you!

Additionally, while the seating in our ADA section is reserved for those with disabilities, we do have additional limited cocktail seating available to anyone over 21 in the Aristocrat A’ List Loft (stair access only). You can read more info on our Experience page.

What is your refund policy?

All sales are final. Absolutely no refunds – no exceptions. Lineups and times are subject to change.

If a show is cancelled or postponed there will be specific instructions given to receive a refund. If a show is SOLD OUT, you may be able sell your ticket back via AXS Official Resale. 

Can I buy tickets at the show?

If the show hasn’t sold out, you can purchase tickets at the venue before the doors and during the show (usually until around 10pm).

How old do you have to be to attend shows?

Most of our shows are all ages. However, age requirements may differ, please check the details for the show you wish to attend.

So, my child can attend a show without me?

Yes, as long as the show is all ages, anyone with a ticket can attend a show. The decision to allow a minor to attend a show or event is determined by a parent or legal guardian.

What items are restricted from the venue?

We’re all about having a great time, but there are some things you simply can’t do. Here’s that list:

  • No Weapons of any kind. This includes knives, canons, muskets, throwing stars, long wallet chains, lead pipes, and anything else that might hurt somebody. If you aren’t sure, don’t bring it in.
  • No Smoking (this includes vaping) *We have a deck for smokers and non-smokers alike
  • No Outside Food or Beverage
  • No Illegal Drugs
  • No GoPros
  • No DSLR cameras
  • No Selfie Sticks
  • No hydration packs
  • No Mace
  • No Backpacks (small purses/small backpacks are allowed)
  • No Hula Hoops
  • No Glow Sticks
  • No Umbrellas (If it rains, you can leave your umprella at Coat Check for no charge)
  • No Bad Attitudes

Do I need ID to enter the venue?

 

For all-ages shows, you will not need an ID to enter the venue. If the show has age requirements, you will need a valid, government issued photo ID.

 

Do I need ID to get a drink from the bar?

Yes. We will check IDs at the door. You will need a valid, government issued photo ID, no matter how old you think you may look. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Are your shows seated?

Typically, no, but check the show details online. A seated show will be clearly noted. Depending on attendance, bar stools and cocktail tables may be available on a first-come, first-served basis during some standing room shows.

We also have an ADA viewing area near the stage for anyone physically needing to sit during the show. If you need to be seated in the ADA section just let our friendly staff know when you arrive and they will direct you to your seat. Additionally, while the seating in our ADA section is reserved for those with disabilities, we do have additional limited cocktail seating available to anyone over 21 in the Aristocrat A’ List Loft (stair access only). You can read more info on our Experience page.

What time does the band start?

 

The time listed on your ticket and on the purchase page of the website is the door time, not the show time. Set times vary and typically are not announced till the day of the show and can change without notice.

 

I want to be in the very front so what time should I arrive?

We are first come, first serve unless otherwise stated on the tickets. All guests are welcome to line up anytime before a show. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

Can I leave and come back in later?

No. We have a strict no re-entry policy.

How about drinks?

We have 5 full bars, 4 of which are located in the main room. We also have cocktail seating and even an open air patio.

Can I smoke in the venue?

No. We do not allow smoking of any kind in the building. We have a smoking area available for those who want to smoke or vape.

I don't have any cash!

Don't worry, we have an ATM in the venue and we accept credit/debit cards as well.

Do you offer a coat check?

Sure do! Drop your coat off at Guest Services for only $3.

What if I have questions or concerns at the show?

Feel free to visit our guest services window located just inside the main doors should you need any assistance at all or have any questions or concerns.

What about parking?

With our shows and events, we suggest using taxis or a ride-share service like Uber or Lyft. If you choose to drive, there is some street parking available and a few privately owned paid lots nearby. These lots are not owned by The Truman and towing is strictly enforced.

St Mary's Episcopal Church, located about a 5 minutes walk away from the Truman, also has public parking available any time now.  You can purchase parking on the ParkPoolr app HERE.

Can I bring glow sticks to a show?

We want you to have fun, but we don’t allow glow sticks. Here is a list of other items we don’t allow: knives, guns, umbrellas, selfie sticks, gopro sticks, hula hoops, mace, outside food and drinks, illegal drugs, or any any other item we choose to refuse at our sole discretion.

What are your policies regarding photo/video/audio?

Recording policies are at the band’s discretion and change from night-to-night. Only those with approved photo and video passes can bring professional equipment (cameras with detachable lenses) to a show.

Here at The Truman, we’ve organized a House Photography Program where local photographers can choose the shows they want to shoot (on a first come, first serve basis), bring a friend along with them to the show and also receive photo credit when their photos are used.

Currently, our House Photography Program is full, however, if you are still interested in participating in the program you may submit an application so we can contact you if spots open up. Fill out and submit our House Photography application for The Truman! If you have other questions about the program feel free to email us at marketing@thetrumankc.com

How are you preventing sexual violence in the music industry?

We’ve taken the Here For The Music pledge to build a safer environment for everyone in the music industry. We believe live music is a place for fun, community and open expression – sexual harassment and assalt do not belong. Learn more at Calling All Crows.

Can you suggest a hotel?

The Truman is located 2 minutes from downtown. We suggest booking a hotel in the heart of the city so you can take in all that Kansas City has to offer.

How can I stay up to date on The Truman's shows?

Follow us on FacebookTwitter or Instagram to hear about new shows and low ticket warnings before we sell out. Also, we send weekly e-mail updates that include information on new announced shows and exclusive pre-sales. Sign up for updates!

I think I left something at your venue. What do I do?

Contact us or call our office number 816-205-8560. We hold all lost and found items for 7 days. After 7 days, we donate all items.

Are you guys hiring?

 

If you have relevant music industry experience or are a bartender who wants a change of pace, drop us a note on the Contact Page.

 

I've got a question that your FAQs don't address.

Reach out to us via our Contact Page. We’ll respond as quickly as possible.

Marathon Live